1. Delete in the app
The fastest way — no email needed:
- Open PumpEat and go to the Profile tab.
- Tap Delete account.
- Confirm. Your account is deleted right away and your data is removed in the same step. If any part of the cleanup fails, the system finishes it automatically in the background, usually within a few hours.
2. Request by email
Can't access the app? Email us at supportpumpeat@gmail.comfrom the email address your account is registered with, with the subject «Delete my account». We will verify the request and delete the account within 30 days.
3. What gets deleted
- your account and sign-in credentials;
- your profile and preferences (diet, dislikes, favorite cuisines, onboarding answers), likes, ratings and cooking history;
- your recipe books, shopping lists, notifications and import history;
- your conversations with support;
- photos you uploaded (photos of your notes and cooking photos);
- our own copy of your subscription events and promo-code redemption records.
4. What stays
Recipes you created. Recipes you generated or imported stay in the shared catalog, because other people may have saved them. We remove everything that links them to you: your account ID, the original photos of your notes and the source text of your notes. The recipe itself (title, ingredients, steps) remains and can no longer be traced back to you.
Purchases. Purchase and billing records are held by the App Store / Google Play and by RevenueCat, the service that handles subscriptions for us. Deleting your account does not send them a deletion request and does not cancel your subscription — manage or cancel it in your App Store or Google Play settings.
Analytics. Usage events already sent to our analytics and attribution providers (PostHog, Tenjin, Meta) are not deleted when you delete the account — we do not send them a deletion request. Crash statistics, technical diagnostics of AI requests, and records we must keep by law may be retained for a limited period. Details are in our Privacy Policy.